Sona 101 Terms and Conditions — Your Complete Player Agreement

These terms and conditions ("Terms") form a legally binding agreement between you ("the Player") and sona 101 ("the Platform", "we", "us"). By accessing the sona 101 website, creating an account, making a deposit, or placing any bet, you confirm that you have read these Terms in full and that you agree to be bound by them.

If you do not agree with any part of these Terms, you must not use the sona 101 platform. Continued use of the platform after any updates to these Terms constitutes your acceptance of the revised version.

To register and play on sona 101, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. Sona 101 does not permit underage gambling under any circumstances.
• You must be a real individual acting on your own behalf. Registering on behalf of another person, or allowing another person to use your account, is not permitted.
• You must not be a current employee, contractor, or close family member of a sona 101 employee or contractor.
• You must not be subject to a self-exclusion order on sona 101 or any affiliated platform.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Sona 101 reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of funds pending investigation.

When you register an account on sona 101, you agree to provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, mobile number, and any other details requested during the registration process.

Each player is permitted to hold one account only on sona 101. If we detect that a player has registered multiple accounts — whether using the same or different personal details — all accounts associated with that player will be permanently closed and any balances may be forfeited.

• You are responsible for keeping your login credentials secure. Do not share your password with anyone.
• You must notify sona 101 immediately if you suspect unauthorised access to your account.
• Sona 101 is not liable for losses resulting from unauthorised account access where the player has failed to keep their credentials secure.
• Account details including name and date of birth cannot be changed after verification. Contact support if you believe there is an error.

Sona 101 accepts deposits via bKash, Nagad, and Rocket. All deposits must be made from a mobile banking account that is registered in your own name and matches the verified details on your sona 101 account. Deposits from third-party accounts will not be credited and will be returned where possible.

Minimum and maximum deposit limits apply and are displayed on the deposit page within your account. These limits may be adjusted from time to time at sona 101's discretion. Sona 101 does not charge fees on deposits, but your mobile banking provider may apply their own transaction charges.

• Deposits are credited to your sona 101 account in real time in most cases. If a deposit is not credited within 30 minutes, contact support with your transaction reference number.
• Sona 101 reserves the right to request proof of payment for any deposit before crediting funds to your account.
• Deposited funds may only be used for gaming on the sona 101 platform. They cannot be transferred to other players.
• Sona 101 does not accept cash deposits or bank transfers at this time.

You may request a withdrawal of your available balance at any time, subject to the conditions set out in these Terms. Withdrawals are processed to the same bKash, Nagad, or Rocket account used for your most recent deposit, or to a verified account registered in your name.

Sona 101 aims to process all withdrawal requests within minutes during normal operating hours. In some cases, additional verification may be required before a withdrawal can be approved, which may extend processing time. We will notify you if this applies to your request.

• Minimum withdrawal amounts apply and are shown on the withdrawal page in your account.
• Withdrawals cannot be processed to third-party accounts under any circumstances.
• Bonus funds that have not met the applicable wagering requirements cannot be withdrawn.
• Sona 101 reserves the right to carry out enhanced verification checks before processing large withdrawals.
• If a withdrawal is declined, the funds will be returned to your sona 101 account balance and you will be notified of the reason.

Sona 101 offers various bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are published alongside each offer. By claiming any bonus on sona 101, you agree to the terms of that specific promotion in addition to these general Terms.

All bonuses on sona 101 are subject to wagering requirements. This means you must wager the bonus amount (and in some cases the deposit amount) a specified number of times before any winnings derived from the bonus can be withdrawn. The wagering requirement for each bonus is clearly stated in the promotion details.

• Welcome bonuses are available to new players only and can be claimed once per household, device, and payment method.
• Sona 101 reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• If sona 101 determines that a player has attempted to abuse a bonus offer — including through the use of multiple accounts — the bonus and any associated winnings will be forfeited and the account may be suspended.
• Sona 101 reserves the right to amend the terms of any active promotion with reasonable notice to affected players.

Sona 101 is committed to providing a fair gaming environment for all players. The following conduct is strictly prohibited on the platform and will result in immediate account suspension and potential forfeiture of funds:

• Using automated software, bots, scripts, or any other tool to place bets or interact with the platform in a non-human manner.
• Exploiting software bugs, glitches, or errors in games to gain an unfair advantage. Any winnings obtained through exploitation will be voided.
• Colluding with other players to manipulate game outcomes or share information in real-time multiplayer games.
• Attempting to reverse-engineer, copy, or interfere with the sona 101 platform or its games.
• Using the platform for any form of money laundering or financial crime.
• Providing false information during registration or verification.

Each game available on sona 101 — including Blocky Block, Callbreak Quick, Dragon Master, Mines, Honor of Zuma, Cricket, and Lucky Dice — has its own set of rules that govern how the game is played and how winnings are calculated. These game-specific rules are available on each game's page and form part of these Terms.

All games on sona 101 use a certified random number generator (RNG) to determine outcomes. The RNG is independently audited to ensure that results are genuinely random and cannot be predicted or manipulated by sona 101 or by players.

• In the event of a technical fault during a game round, the round will be voided and your stake will be returned to your account balance.
• If a game result is disputed, sona 101's records of the game outcome will be considered final unless a clear technical error can be demonstrated.
• Sona 101 reserves the right to suspend or remove any game from the platform at any time without prior notice.

Sona 101 reserves the right to suspend or permanently close any player account at its sole discretion. Reasons for suspension or closure include but are not limited to: breach of these Terms, suspected fraud, failure to complete identity verification, or inactivity.

• If your account is suspended pending investigation, you will not be able to deposit, withdraw, or play until the investigation is complete.
• If your account is closed due to a breach of these Terms, any remaining balance may be forfeited depending on the nature of the breach.
• If your account is closed for reasons unrelated to a breach — such as at your own request — your verified balance will be returned to your registered payment method.
• Inactive accounts (no login for 12 consecutive months) may be subject to an inactivity fee or closure. You will be notified before any fee is applied.

You may close your sona 101 account at any time by contacting our support team. If you are closing your account for responsible gaming reasons, please let us know so we can apply the appropriate self-exclusion measures.

Sona 101 is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available in your account settings and can be activated at any time.

If you choose to self-exclude from sona 101, your account will be suspended for the period you select. During this period, you will not be able to log in, deposit, or play. Self-exclusion cannot be reversed before the selected period has ended.

• Sona 101 will not send promotional communications to players who have self-excluded.
• If you are concerned about your gaming habits, please visit our Responsible Gaming page for guidance and support resources.
• Players who have self-excluded must not attempt to open new accounts on sona 101. Any such accounts will be closed immediately.

Sona 101 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms. By registering on sona 101, you consent to the collection and use of your personal data as described in the Privacy Policy.

We use your data to operate your account, process payments, verify your identity, provide customer support, and comply with our legal obligations. We do not sell your personal data to third parties for marketing purposes.

• All data transmitted between your device and sona 101 is encrypted using industry-standard SSL/TLS protocols.
• You have the right to request access to the personal data we hold about you. Contact our support team to make a data access request.
• Sona 101 retains account and transaction data for a minimum of five years to comply with applicable regulations.

To the fullest extent permitted by applicable law, sona 101 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings, loss of data, or loss of opportunity.

Sona 101 does not guarantee that the platform will be available at all times or that it will be free from errors or interruptions. We will make reasonable efforts to maintain platform availability but cannot be held responsible for downtime caused by factors outside our control, including internet service disruptions, mobile banking outages, or force majeure events.

• Sona 101's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.
• Nothing in these Terms limits sona 101's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

Sona 101 reserves the right to update or amend these Terms at any time. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where reasonably practicable.

The most current version of these Terms will always be available on this page, along with the date of the last update. If you continue to use sona 101 after updated Terms have come into effect, you are deemed to have accepted the revised Terms. If you do not agree with any changes, you should close your account before the changes take effect.

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your sona 101 account, please contact our support team. We aim to respond to all queries promptly and fairly.

• Email: [email protected]
• Live Chat: Available 24 hours a day via the chat widget on any page of the sona 101 platform.
• FAQ: Many common questions are answered at sona-101.club/faq

For responsible gaming support or to request self-exclusion, please visit our Responsible Gaming page or contact support directly. We treat all responsible gaming requests with the highest priority.