Sona 101 Privacy Policy — How We Protect Your Personal Data

This privacy policy applies to sona 101, accessible at sona-101.club. When we say "sona 101", "we", "us", or "our" in this policy, we are referring to the operator of the sona 101 platform. We are the data controller responsible for the personal information you provide when you use our platform.

Sona 101 is an online gaming platform serving players in Bangladesh. We offer a range of real money games including Blocky Block, Callbreak Quick, Dragon Master, Mines, Honor of Zuma, Cricket, and Lucky Dice. To provide these services, we need to collect and process certain personal data about our players.

Sona 101 collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third parties such as payment processors during verification. Here is a breakdown of the categories of data we collect:

We do not collect any special category data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless you voluntarily provide it in the context of a responsible gaming request.

Sona 101 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with the reasons it was originally collected.

• Account management: To create and maintain your sona 101 account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Game delivery: To provide access to all sona 101 games, track your game history, and calculate winnings accurately.
• Customer support: To respond to your queries, resolve disputes, and improve our support quality.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and breaches of our terms and conditions.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Marketing communications: To send you relevant promotions and offers — only if you have opted in to receive them.
• Platform improvement: To analyse usage patterns and improve the sona 101 platform, games, and user experience.

Sona 101 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil our obligations to you under the sona 101 terms and conditions — for example, processing your deposits and paying out your winnings.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: We process certain data — such as technical and usage data — to protect the security of the platform, prevent fraud, and improve our services. We always balance our interests against your privacy rights.
• Consent: Where we rely on your consent — for example, to send you marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Sona 101 does not sell your personal data. We share your data only where it is strictly necessary and only with trusted parties who are contractually required to protect it. The categories of third parties we may share your data with include:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. They operate under their own privacy policies and are responsible for their own data handling.
• Identity verification providers: We may use third-party KYC (Know Your Customer) services to verify your identity. These providers are bound by strict data protection agreements with sona 101.
• IT and platform service providers: Companies that help us host, maintain, and secure the sona 101 platform may have limited access to your data as part of their service delivery.
• Regulatory and law enforcement authorities: We may be required by law to disclose your data to government bodies, regulators, or law enforcement agencies. We will only do so when legally obligated.
• Fraud prevention agencies: We may share data with fraud prevention organisations to protect sona 101 and its players from financial crime.

Sona 101 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use our site. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies: These are required for the sona 101 platform to function. They keep you logged in, maintain your session, and ensure the platform operates securely. You cannot opt out of essential cookies.
• Analytics cookies: We use analytics tools to understand how players navigate sona 101, which games are most popular, and where we can improve the experience. This data is aggregated and anonymised where possible.
• Preference cookies: These remember your settings and preferences — such as your preferred language or display options — so you do not have to set them every time you visit.
• Marketing cookies: If you have consented to marketing, these cookies help us show you relevant promotions. You can withdraw consent at any time.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the sona 101 platform.

Sona 101 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, to comply with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for a minimum of 5 years after the end of the business relationship.
• Support communications: Retained for up to 3 years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When your data is no longer required, sona 101 will securely delete or anonymise it in accordance with our internal data disposal procedures.

Sona 101 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• All data in transit between your device and sona 101 is encrypted using SSL/TLS protocols.
• Sensitive data including payment details is stored in encrypted form and access is restricted to authorised personnel only.
• Our platform undergoes regular security assessments and vulnerability testing.
• We maintain strict access controls — sona 101 staff can only access player data on a need-to-know basis.
• In the event of a data breach that poses a risk to your rights, sona 101 will notify affected players without undue delay.

As a sona 101 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and at no charge.

Sona 101 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we reserve the right to request additional proof of age at any time.

If we become aware that we have inadvertently collected personal data from a person under 18, we will immediately suspend the associated account, delete the data, and take appropriate action in line with our terms and conditions. If you believe a minor has registered on sona 101, please contact us immediately at [email protected].

Sona 101 may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The most current version of this policy will always be available on this page, along with the date it was last updated. We encourage you to review this policy periodically. Your continued use of sona 101 after any updates constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this privacy policy or the way sona 101 handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and will respond as quickly as possible.

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on any sona 101 page.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.

For questions about your account terms, please also review our Terms and Conditions. For responsible gaming support, visit our Responsible Gaming page.